12beg's Privacy Policy
Your personal information is very important to us. This policy describes in detail how 12beg collects, uses, and keeps your information secure.
This privacy policy applies to users of the 12beg website (https://12beg.lat). By registering on 12beg or using our services, you agree to the terms of this policy. We respect your privacy and ensure the highest level of security when storing and processing your personal information.
Please read this document carefully. If you disagree with any part of this privacy policy, please refrain from using our platform. If any changes are made to the policy, we will publish updates on this page.
What Information We Collect
12beg collects the following types of information to provide you with the best possible service. We only collect information that is necessary to operate our services.
a) Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- National ID card or passport details (when identity verification is required)
b) Financial Information
- Mobile banking number (bKash, Nagad, Rocket)
- Transaction history — deposit and withdrawal records
- Balance and bonus information
c) Technical Information
- IP address and device information
- Browser and operating system type
- Cookies and session data
- Site usage logs — which pages were visited and when
d) Gaming Activity Information
- Betting history and gaming patterns
- Preferred game categories
- Session duration and activity
Methods of Data Collection
12beg collects your information in several ways. It is our responsibility to keep you informed about these methods.
Direct Collection
Information you provide during the registration process is stored directly in our system. This also includes information exchanged during login, deposits, withdrawals, or when contacting support.
Automatic Collection
When you use the 12beg platform, our servers automatically record technical information. We use cookies and similar technologies to store your session data, which helps improve your experience.
Information from Third Parties
For identity verification and fraud prevention, we may occasionally verify limited information from trusted third parties. This process is fully secure and is carried out in a way that protects your privacy.
Purpose of Data Use
12beg uses the information collected from you for specific and legitimate purposes. The details are described below:
Account Management
We use your personal information to create, verify, and manage your account. This ensures that each account belongs to a real and eligible user.
Financial Transaction Processing
We need your mobile banking information to process deposits and withdrawals via bKash, Nagad, and Rocket. This information is verified for deposits and withdrawals of a minimum of ৳500.
Security and Fraud Prevention
We analyze technical information to detect and prevent unauthorized access, financial fraud, and other security threats. This ensures the security of your account.
Responsible Gaming
We monitor your gaming activity to ensure responsible gaming. If signs of excessive gaming are detected, we take supportive action.
Service Improvement
We analyze user activity to further improve your experience. Based on this information, new features are added and existing services are improved.
Legal Obligations
In certain cases, we may be required to retain or disclose specific information in order to comply with applicable laws and regulations.
Data Sharing and Disclosure
12beg takes your privacy very seriously. We may share your information with third parties only in the following limited circumstances:
Service Provider Partners
Minimum necessary information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners are bound to comply with our privacy standards.
Legal Authorities
We may disclose relevant information in response to a court order or a lawful request from a law enforcement agency. In such cases, we will provide only the information requested, within the limits of the law.
Business Transfers
In the event of a business merger or acquisition, user information may be transferred. If this occurs, we will notify you in advance, and the new party will also be bound to comply with this privacy policy.
Data Protection Methods
12beg applies industry-standard technical and administrative measures to protect your information. The key elements of our security system are described below:
SSL Encryption
All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption technology. This ensures that all information sent between you and our servers remains encrypted.
Data Storage Security
Your personal information is stored on secure servers where unauthorized access is strictly controlled. Only authorized staff are granted limited access to specific information for defined purposes.
Access Control
Strict access control measures are applied to our internal systems. Each staff member's access is limited to what is necessary for their role.
Security Testing
Through regular security audits and testing, we identify potential vulnerabilities and ensure they are resolved promptly. This process keeps our platform secure at all times.
Cookies and Tracking Technologies
12beg uses cookies and similar technologies to improve your browsing experience and maintain the functionality of the platform.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security, and save language preferences. These cookies cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences and settings. This provides a more personalized experience on each of your visits.
Analytics Cookies
We use analytics cookies to understand how the site is performing and how users behave. This information is completely anonymous and is used to improve the service.
Cookie Controls
You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features to stop working.
Data Retention Period
12beg retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
Account Information
We retain account-related information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
Financial Transaction Records
Financial transaction information is retained for an extended period for legal requirements and audit purposes. It also assists with fraud investigations and resolving financial disputes.
Technical Logs
Server logs and technical data are generally kept for a short period and are regularly reviewed, with unnecessary data deleted.
User Rights
As a user of 12beg, you have certain important rights regarding your own information. We respect these rights and are committed to fulfilling them appropriately.
Right to Access
You have the right to know what information we hold about you. To make this request, please contact our support team.
Right to Correction
If there is any error or incompleteness in your stored information, you may request a correction. Ensuring accurate information is important for both of us.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Data Processing
You may object to the processing of your information for marketing or other non-essential purposes. Such requests will be fulfilled as quickly as possible.
Protection of Minors
12beg is only for individuals aged 21 or above. We do not knowingly collect any personal information from minors.
An age verification process is in place during registration. If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.
Policy Changes and Updates
12beg may update this privacy policy from time to time based on service improvements, legal changes, or business needs.
Change Notifications
For significant changes, we will send a notification to your registered email. All changes will be updated on this page and will include the date of the change.
Continued Use After Changes
Continuing to use the platform after a policy update will indicate that you have agreed to the new policy. It is therefore recommended that you review this page regularly.
Contact and Complaints
Please contact us for any questions, comments, or complaints regarding this privacy policy. 12beg takes your concerns seriously and aims to respond promptly.
Live Chat Support
Support is available in Bengali 24 hours a day, 7 days a week.
We aim to respond to all privacy-related requests as quickly as possible. Thank you for your cooperation and trust.