12beg Terms and Conditions

1.1 Scope of Agreement

These Terms apply to all services provided through 12beg's website, mobile version, and other digital channels. This includes cricket betting, slots, live casino, Pool Rummy, Dragon of Demons, and other games. In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an integral part of this agreement.

1.2 Language and Interpretation

The original version of these Terms is written in Bengali. In the event of any dispute, the Bengali text shall prevail. "Platform" refers to all online services of 12beg. "Transaction" refers to any deposit, withdrawal, or bet.

1.3 Proof of Consent

From the moment you complete account registration, you are considered to have fully read and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using 12beg.

2.1 Age Requirement

To open an account on 12beg, you must be at least 21 (twenty-one) years of age. We may request a government-issued ID (national identity card, passport, or driving licence) at any time to verify your age. Any account registered with a false age will be immediately closed and all deposited funds may be forfeited.

2.2 One Account Only

Each individual may create only one account. Multiple accounts under the same person's name, from the same device, or within the same household are prohibited. Violating this rule will result in all duplicate accounts being closed and any associated winnings being cancelled.

2.3 Information Provided at Registration

• All information provided at registration must be truthful, accurate, and up to date.
• Your mobile number and email address must be active and under your personal control.
• If any of your details change, please notify our support team immediately.
• Providing incorrect information may result in your account being suspended or closed.

3.1 Login Security

It is your responsibility to keep your account password and login details completely confidential. Never share your login details with any third party. You are fully responsible for all activity carried out from your account. If you suspect any unauthorised access, notify our support team immediately.

3.2 Account Suspension and Closure

12beg reserves the right to suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms
• Suspicion of fraudulent activity
• Failure to complete identity verification
• Suspicion of money laundering or illegal activity
• Attempting to exploit system errors for unfair advantage

3.3 Inactive Accounts

If there are no transactions for 12 (twelve) consecutive months, the account will be considered inactive. A monthly maintenance fee may apply to inactive accounts, and you will be notified in advance by email. If the account balance is insufficient, the account may be archived.

4.1 Deposit Methods

12beg currently accepts deposits through popular mobile banking services in Bangladesh. Accepted methods:

• bKash — direct mobile banking transfer
• Nagad — postal department-based mobile financial service
• Rocket — Dutch-Bangla Bank mobile banking service

Deposits are generally credited to your account instantly. If there is any delay, please contact our live chat support.

4.2 Withdrawal Process

Withdrawal requests are usually processed within 5 to 30 minutes. The following conditions must be met to make a withdrawal:

• Your account must be fully verified
• Withdrawals must be made through the same method used for the deposit
• The wagering requirement for any active bonus must be fulfilled
• The minimum withdrawal amount must be ৳500

4.3 Deposit Authenticity

The mobile number used for deposits must be registered in your name. Deposits made from third-party accounts are prohibited. Violating this rule will result in the deposit being returned and action being taken against the account.

5.1 Bonus Eligibility Conditions

• Each bonus has a specific validity period — any unused bonus will expire at the end of that period.
• Withdrawals cannot be made until the wagering requirement of 20 (twenty) times the bonus amount has been completed.
• Only specific games count towards fulfilling the wagering requirement — the eligible games will be listed in the details of each bonus.
• Attempting to claim bonuses from multiple accounts will result in all bonuses being cancelled.
• Bonuses can only be wagered from the casino balance — they cannot be withdrawn directly as cash.

5.2 VIP Program

The 12beg VIP program has five tiers. The weekly cashback rate differs at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

You can move up to a higher tier through regular active play. 12beg reserves the right to re-evaluate tier status at its discretion.

6.1 Finality of Bets

Once confirmed, a bet cannot be changed or cancelled, except in cases of technical errors on the platform. 12beg will not be held responsible for any uncertainty arising from bets placed due to loss of internet connection.

6.2 Technical Errors

Any bet offered at an incorrect price due to a software or hardware error will be considered void. In such situations, 12beg reserves the right to cancel the relevant bet and return the original stake. Bets placed by taking advantage of an abnormal price will also be considered void.

6.3 Special Rules for Cricket Betting

• Live odds offered after a match has started apply only from specific markets.
• For matches interrupted or abandoned due to rain, the Duckworth-Lewis method or the applicable rules will apply.
• All cricket betting markets, including BPL, IPL, T20 World Cup, and ICC events, are governed by the same rules.
• Bets confirmed before a match starts will remain valid if the match is postponed, unless the match is completely abandoned.

7.1 Fraudulent Activities

• Using bots, automated software, or artificial intelligence to manage bets.
• Placing opposing bets on the same event from multiple accounts (arbitrage).
• Deliberately exploiting any technical error or bug in the game.
• Attempting to bribe any officer, employee, or representative.

7.2 Anti-Money Laundering Policy

12beg is firmly committed to preventing money laundering. If a suspicious transaction is detected, we are obliged to verify the account, place the transaction on hold, and notify the relevant authorities if necessary. You are required to use only funds that you have personally earned in your account.

7.3 Other Prohibited Activities

• Pressuring, threatening, or harassing other users
• Match fixing or placing bets based on insider information
• Creating an account using a false identity or documents
• DDoS or other cyber attacks on the platform
• Abusive or aggressive behaviour towards our support team

8.1 Self-Control Tools

12beg believes that gaming is for entertainment, not addiction. Members can use the following tools:

• Set daily, weekly, or monthly deposit limits
• Temporarily lock your account for a set period
• Permanent self-exclusion facility
• Set session time limits

8.2 Protection of Minors

Use of 12beg by anyone under the age of 21 is strictly prohibited. We urge parents and guardians to use parental control software on shared family devices. If a minor's account is identified, it will be immediately closed and the deposit will be returned.

9.1 Storage of Personal Information

Details on how your personal information is collected, used, and stored are described in our Privacy Policy. 12beg does not sell your information to any third party.

9.2 Technical Security

• All connections are protected by SSL encryption
• Payment information is stored in encrypted form
• Regular security audits are conducted
• Additional verification is required for suspicious logins

9.3 Disclosure of Information

We may be required to disclose information to the relevant authorities in accordance with court orders, government directives, or legal obligations. Such disclosure will not be considered a violation of these terms.

10.1 Service Guarantee

The 12beg platform is provided on an "as is" basis. 12beg makes every effort but cannot accept full liability for losses caused by technical errors, internet connectivity issues, or disruptions to third-party services.

10.2 Limit of Compensation

In any circumstance, 12beg's liability is limited to the amount of the specific transaction in question. No compensation will be provided for indirect, incidental, or consequential damages.

10.3 Force Majeure

12beg will not be held liable if services are disrupted due to natural disasters, war, pandemics, government restrictions, cyberattacks, or other unforeseen events, and reserves the right to temporarily suspend related obligations in such circumstances.

11.1 Complaint Submission Process

In the event of a dispute or complaint, please contact our support team first. Ways to reach us:

• 24/7 live chat support (in Bengali)
• Email: [email protected]

After receiving a complaint, we will investigate and endeavour to respond as quickly as possible.

11.2 Steps for Dispute Resolution

• First, contact the support team via live chat or email.
• If the support team is unable to provide a satisfactory resolution, the matter will be escalated to the management level.
• If both parties agree, third-party mediation is available.
• 12beg's decision will be considered final and binding where it is not possible to present clear evidence.

12.1 Right to Amend Terms

12beg reserves the right to change, amend, or update these terms at any time. Members will be notified in advance of significant changes via email or platform notifications. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Account Closure Process

You may request account closure from our support team at any time. Please withdraw any eligible balance before closing your account. Pending bonus funds will be forfeited.

12.3 Severability of Terms

If any provision of these terms is found to be invalid or void, the remaining provisions will remain fully in effect. Any delay or failure by 12beg to enforce any provision of these terms will not be construed as a waiver of that provision.